What is Wagyu?

Wagyu represents the pinnacle of beef quality and is sourced directly from Japan. Originating from purebred Japanese black cattle, its region of procurement is determined by Zen-Noh based on the highest quality available. More often than not, our Wagyu beef hails from renowned regions such as Miyazaki or Kagoshima.

How is my order packaged?

Every product is meticulously packaged to ensure optimal freshness. We vacuum-seal each item, wrap it in astro-foil, and include an ice pack, guaranteeing the beef remains chilled throughout its transit. Please note that we restrict our shipping within the USA and do not deliver to locations like Guam and the US Virgin Islands.

Can I get a refund if I'm not satisfied with my purchase?

WagyuSir is committed to delivering the finest quality products. If you're not fully satisfied with your purchase, kindly get in touch with us within 24 hours of receiving your order. We'll do our best to address your concerns and find a suitable solution. However, certain conditions apply:

• Refunds will match the amount of your original payment method.
• Refunds are only applicable to purchases made directly from WagyuSir.com.

Under what conditions might my refund request be denied?

For orders from WagyuSir.com, we won't issue refunds or replacements if:

• The order couldn't be delivered or was delayed because of an address error by the customer.
• The shipping company caused delivery issues.
• Severe weather or other uncontrollable factors delayed the delivery.
• Products were mishandled or improperly stored after successful delivery.
• A delivery was refused or sent back to WagyuSir without our approval.

Can I cancel or modify my order?

You can certainly make changes or cancel your order under specific conditions. Please reach out to us promptly for any modifications or cancellations.